Frequently Asked Questions
Order
What payment methods do you accept?
We offer several payment methods: IDeal, Credit Card, Klarna, PayPal, SOFORT, and Bancontact. If a preferred method of payment is missing, we appreciate it if you let us know!
When can I expect my order to arrive?
For orders placed before 23:45, we dispatch them on the same day. If you live in the Netherlands and assuming no delays from the courier, you can anticipate receiving your order the very next business day. Rest of Europe it will take 2-4 days.
Can I schedule my order to arrive on a particular day?
Absolutely, you can specify the desired delivery day in the comments field when placing your order.
When do I have free shipping?
Which countries do you ship to?
At the moment, we ship all across Europe. During checkout, you can select your country and see the corresponding shipping costs.
I didn't receive an order confirmation, what should I do?
Sometimes our emails end up in the spam or promotions folder, so be sure to check those. If you still haven't received anything after an hour, please get in touch with us, and we'd be happy to assist you.
Help, my product arrived damaged or leaked
That's certainly disappointing, please reach out to us. We'll work together to find a suitable solution.
Return
Can I return products?
Absolutely! As long as the product has not been opened. Please report your return trough the following link within two weeks. After that, you have another two weeks to send the product back to us. Once we have received the product, you will receive the purchase amount back within a few days.
Is returning free of charge?
Returning the product is at your own expense and risk.
How do I obtain a shipping label?
Report your return through the following link. Here, you fill out a form and pay for the shipping label. Afterward, you will receive the shipping label via email.
Products
What does the CG-method mean?
The CG method refers to using hair products without certain ingredients, such as sulfates, silicones, mineral oils, waxes, and drying alcohols. All products on our website are also free from parabens. You can read more about the CG method on this page.
Are all products according to the CG-method?
Absolutely! All products on our website adhere to the CG method.
Why should I follow the CG-method?
Following the CG method is healthy for your hair and helps you avoid silicones, parabens, sulfates, mineral oils & drying alcohols. Moreover, it often results in your hair looking better, with less frizz and more definition.
Are the products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. This means that they don't contain any animal ingredients, like honey, and we don't test on animals.
Where are the products made?
Our brand is manufactured in Australia.
Are the products recyclable?
Absolutely! Once your bottle is empty, please dispose of it in the plastic waste. In this way, it can be repurposed into something else.